Privacy Policy
1. Introduction
At ZOREN, we value and respect the privacy of our customers, users, and collaborators. Therefore, we are committed to protecting the personal data you provide us, both online through our website and its possible subdomains or microsites, as well as offline.
We invite you to carefully read this policy and ensure that you understand and accept it before providing us with your personal data. If you do not agree with it, we kindly ask you not to use our website or services, nor provide us with your data. Accessing this site, using any of its services, or providing your data, whether online or offline, will be interpreted as an affirmative action through which you grant us your consent (where necessary) to process your data for the purposes detailed below.
2. Who is responsible for processing your data?
ZOREN
Postal Address: Calle Gabriel Celaya No 26 1b- Vitoria Gasteiz, Spain.
Email: zoren.info@gmail.com
Phone: +34 607 80 24 82
3. How have we obtained your data?
3.1. Data provided by the data subject
If you are a customer (current or potential) or a user of our website, you may have provided us with your data when requesting our products or services or when contacting us for information. You may also have provided them in person if you have visited our facilities.
By providing us with your data, you guarantee that you are authorized to do so, that the information is truthful, up to date, and does not infringe any contractual restrictions or third-party rights. It is your responsibility to keep your data updated, and ZOREN disclaims any responsibility if you fail to do so. You agree not to impersonate other users by using their registration data on different services and/or content of the website.
3.2. Data automatically collected when visiting our website
When you visit our website or any of our platforms (social media, mobile applications, etc.), we collect information through cookies and other tracking and web analytics technologies. This means that data is sent from your browser to our servers to optimize our services and improve your user experience. These data may be collected and stored automatically by us or by third parties on our behalf. You can consult our cookie policy for more information.
4. What types of data do we process?
The categories of data we may process include:
Data provided by the data subject: Identification data (name and surname, NIF), contact data (phone number, postal address, email address, billing or delivery address), commercial and financial data (information about requested services, customer history, and payment details such as bank, credit card, etc.).
Data automatically collected when visiting our website: User's IP address, date and time of the visit, referring site URL, pages visited on our website, information about the browser used (browser type and version, operating system, etc.).
Note: We do not process special categories of data (sensitive data).
5. What do we use your data for?
The data you provide us, as well as those generated during our relationship with you, may be processed for various purposes:
General purposes:
Current or potential customers: To maintain contact and communication with you and manage the contractual and/or commercial relationship.
Users of our website or senders/recipients of emails: To manage your online requests and contact you.
Specific purposes:
Recruitment processes: If you have provided us with your CV, we will use it to contact you and manage the recruitment processes we carry out. In this case, it is mandatory that you accept the privacy policy by checking the designated box. If you do not provide your consent, we will not be able to consider your CV.
Activities/events/competitions: If you participate in activities or events that we may promote or organize, we will process your data to manage your participation, contact you, and, if applicable, deliver the corresponding prize.
Sending commercial communications (marketing): With your consent, we may send you information or communications by any means, including electronic ones (email, SMS, etc.), about products or services related to those you have requested or contracted, or about events we organize that we believe may be of interest to you.
6. What is the legal basis for processing your data?
The legal basis that allows us to process your data depends on the purpose for which we process it and may be:
Execution of a contract: To manage the contractual relationship we have with you if you are a customer.
Compliance with a legal obligation: To fulfill legal obligations applicable to us.
Legitimate interest: To better meet your expectations and improve your satisfaction as a customer or to address your inquiries or requests.
Your consent: To send you commercial information about our products or services.
7. How long will we keep your data?
The personal data provided will be kept as long as the contractual or commercial relationship is maintained and, once it has ended, for the time necessary to comply with the corresponding legal obligations. If you have given us your consent to send you commercial information, we will keep your data until you request us to stop doing so.
8. Data Security
We implement appropriate technical and organizational measures to ensure the security of the personal data we process, protecting them against unauthorized access, loss, alteration, or improper disclosure.
9. Who will your data be shared with?
We will not share your personal data with third parties unless it is necessary to provide you with the requested service, required by law, or with your prior consent.
10. What are your rights when you provide us with your data?
You have the right to access, rectify, delete, and transfer your data, as well as to limit or oppose its processing. To exercise these rights, you can send us a request to our contact email along with a copy of your identification document.
11. Changes to the Privacy Policy
We reserve the right to update this privacy policy at any time to adapt it to regulatory changes or improvements in our processes. We recommend that you periodically review this section to stay informed of any updates.